Disclosure
Important information about our business
McKenzie Enterprises Limited Financial Services Provider Number 708191 trading as
Move My Pension & McKenzie Financial Planning holds a license issued by the Financial Markets Authority to provide financial advice.
You can contact us at:
Luke McKenzie
Mobile: 021355247
Phone: 07 839-1096
Email: info@movemypension.co.nz
Address: 31 Balfour Crescent Riverlea Hamilton
OUR UK PENSION TRANSFER SERVICE
We provide advice on transferring UK pensions to New Zealand, including:
whether transferring is likely to be in your best interests, taking into account New Zealand tax rules for foreign superannuation
the New Zealand Qualifying Recognised Overseas Pension Scheme (QROPS) investment option we recommend to receive your transferred funds
how the transfer fits with your broader retirement savings and KiwiSaver
We only advise on Defined Contribution UK pensions. If any of your UK pensions is a Defined Benefit (final salary) scheme, UK law generally requires you to get separate advice from a UK FCA regulated adviser before that pension can be transferred. We will let you know as early as possible if this applies to you.
Our fees
Every engagement starts with a no obligation initial consultation.
If you proceed, our standard fee for a UK pension transfer is $1,250.
Note that our transfer fee may be higher for more complex or multi scheme transfers.
We will confirm the exact fee that applies to you, in writing, before any chargeable work begins.
We also charge an ongoing adviser fee of 0.45% of funds under management per year while your pension funds remain invested.
This covers our ongoing advice, monitoring, and regular reporting on your pension investment while it stays invested.
These fees will be confirmed in your Statement of Advice before you proceed.
Conflicts of interest
Some QROPS scheme managers may pay us an ongoing fee to act as your adviser for your pension while it remains invested with them. In these cases, this fee is paid by the scheme manager from their standard fees, not by you, in other words it is not on top of the standard fees you pay for membership of the QROPS. If this applies to the QROPS manager we recommend to you, we will note it in your recommendation documentation.
Because this means we may have a financial interest in recommending a particular scheme manager, we take steps to manage this:
we follow an advice process that means our recommendations are based on your goals and circumstances, not on which option pays us more
our advisers complete regular training on managing conflicts of interest
each adviser's advice process is reviewed regularly, and our compliance programme is reviewed annually by an external compliance adviser
we keep a register of conflicts of interest and of any gifts or incentives received
If a specific conflict of interest applies to the advice or recommendation we give you, we will explain it in more detail at that time.
Our duties and obligations to you
McKenzie Enterprises Limited and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
Give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests (431K)
Exercise care, diligence, and skill in providing you with advice (431L)
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
Meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice)
This is only a summary of the duties that we have. More information is available by visiting the Financial Markets Authority website at www.fma.govt.nz.
Disputes and complaints
If you're not satisfied with our financial advice service, you can make a complaint by:
emailing info@movemypension.co.nz
calling 07 839 1096
writing to us at 31 Balfour Crescent, Riverlea, Hamilton 3216
When we receive a complaint, we will:
consider it and let you know how we intend to resolve it (we may contact you for more information)
aim to resolve it within 10 working days; if we can't, we will let you know we need more time
contact you by phone or email to tell you whether we can resolve it and how If we can't resolve your complaint, or you're not satisfied with how we propose to, you can contact:
Insurance and Financial Services Ombudsman (IFSO)
Address: Level 2, 70 The Terrace, Wellington 6143
Phone: 0800 888 202
Email: info@ifso.nz
This is a free, independent dispute resolution service that can investigate and help resolve complaints we haven't been able to resolve to your satisfaction.